Refund policy

Returns 

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange with the exclusion of preorder purchases. If your purchase was a preorder, you may be eligible for a return 14 days after your item has been shipped. 

To be eligible for a return, you must email us regarding the item and the reason why. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your item's condition will be inspected upon arrival before we can offer a refund.

Please do not return anything to us without letting us know first. 

Several types of goods are exempt from being returned. 
Additional non-returnable items:
- Gift cards
- Downloadable products
- Any health and personal care items that may be sold from us

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at VOseiCompany@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This part of the policy is up to our discretion. If you are unsatisfied with your item, please email us at VOseiComapny@gmail.com 

Exchanges (if applicable)
All exchange requests must be approved. For approval, please email us at VOseiCompany@gmail.com. The item being exchanged must meet the return standards stated above and the exchange will only be honored if and only if it meets all conditions and return standards. If there are any scratches, scuffs or any type of damage to the item, the exchange request will not be honored. This is why we encourage customers to try their shoes on on carpet or a soft surface to avoid damage when trying on the item.

The customer must pay for the shipment back to us. 

Shipping
To return your product, you should mail your product to: VOsei, 147 Ball St, Irvington NJ 07111, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as that aspect is in the hands of the shipping company.